This web application was built as a direct demonstration of competency in every core duty listed in the Computer Specialist (Operations) Level 1 job description. Each section of the app maps to a specific job requirement:
DASHBOARD
"Supervises staff who operate computer consoles in a multiple mainframe or large mini/microcomputer environment" — real-time system monitoring with live MTA GTFS-RT data feeds.
SCHEDULE
"Coordinates production and solves operational and scheduling problems" — live timetable management, departure scheduling, and deviation tracking across all 27 lines.
INCIDENTS
"Provides diagnosis and remedies to complex problems involving systems, operations, and data telecommunications equipment and/or software" — full incident lifecycle with MTTD/MTTR/MTTRES metrics.
UPTIME
"Establishes and maintains uniform performance standards and efficient methods of work" — 30-day uptime tracking per system with SLA compliance monitoring.
SECURITY
"Maintains data security and an internal control environment adequate to protect agency assets and records" — access control lists, audit logging, and data classification framework.
COST-BENEFIT
"Conducts cost-benefit and other analyses to quantify recommendations to management" — full ROI framework, equipment inventory, and procurement research with vendor comparison and management reporting.
COST-BENEFIT
"Researches, tests, and recommends the purchase of computer equipment" and "provides management with data processing hardware technical expertise in the plan of modifications to existing facility and identification of new or backup sites" — Procurement Research tab with vendor analysis, facility modification tracker, and backup site planning.
STAFF & WORK
"Trains, instructs, and schedules senior computer operations personnel" and "plans, assigns, and reviews the work of senior operations staff" — Work Board with task assignment and completion tracking, Training Log with compliance monitoring, and weekly Shift Schedule.
STAFF & WORK
"Conducts complex internal consultancy projects requiring an in-depth knowledge of computer equipment, operating systems, and job control languages" and "supervises installation, maintenance, or enhancement of data processing equipment" — Consulting task type in Work Board, equipment installation tracking in the work assignment system.